FAQ

Frequently Asked Questions

Everything you need to know about Splity Pay's infrastructure, security, integrations, and getting started.

General

What is Splity Pay?

Splity Pay is a financial infrastructure and payment technology company that provides businesses with the tools and infrastructure needed to process, manage, and scale digital payments globally. We offer payment gateways, APIs, merchant solutions, and cross-border payment capabilities.

Who is Splity Pay designed for?

Splity Pay serves a wide range of businesses from startups and fintech companies to large enterprises and financial institutions. Our flexible infrastructure scales to meet the needs of any organization processing digital payments.

How quickly can I get started?

Most businesses can be onboarded within 24–48 hours. Our sandbox environment is available immediately so your team can begin integration testing right away. Full production access follows a brief verification process.

Which countries does Splity Pay operate in?

Splity Pay operates in 180+ countries with payment processing capabilities across all major global markets. Our cross-border payment infrastructure supports multi-currency transactions and local payment methods in each region.

Integration & API

What API standards does Splity Pay use?

We support both RESTful APIs and GraphQL. Our APIs follow industry standards with JSON data formats, OAuth 2.0 authentication, and webhook event delivery. Comprehensive documentation and SDKs are available for Node.js, Python, Java, PHP, Go, Ruby, and .NET.

Is there a sandbox environment for testing?

Yes. Our full-featured sandbox environment mirrors production exactly. You can test all payment flows, simulate error conditions, and verify webhook delivery without real money involved. Sandbox access is available immediately upon registration.

How long does a typical integration take?

Basic payment processing integrations typically take 1–3 days using our SDKs. More complex integrations involving custom payment flows or enterprise features may take 1–2 weeks. Our developer support team is available to assist throughout.

Security & Compliance

Is Splity Pay PCI DSS compliant?

Yes. Splity Pay is PCI DSS Level 1 certified the highest level of payment security certification. This means all cardholder data is handled with the strictest security standards, and businesses using our platform inherit our compliance status for most PCI requirements.

How does Splity Pay protect against fraud?

We use AI-powered fraud detection that analyzes hundreds of signals in real-time for every transaction. This includes behavioral analytics, device fingerprinting, velocity checks, and machine learning models trained on billions of transactions. Our fraud detection runs transparently in under 100ms.

What encryption standards are used?

All data is encrypted using AES-256 at rest and TLS 1.3 in transit. Sensitive payment data is tokenized immediately upon capture, ensuring raw card data never touches your systems. We maintain a zero-trust architecture across all internal systems.

Billing & Pricing

How does Splity Pay pricing work?

Pricing is transaction-based with volume discounts for enterprise customers. We offer transparent per-transaction fees with no hidden costs. Enterprise clients can negotiate custom pricing based on expected transaction volumes. Contact our team for a detailed quote tailored to your needs.

Are there setup or monthly fees?

There are no setup fees for standard integrations. Monthly platform fees may apply for enterprise plans with dedicated infrastructure and premium SLA guarantees. Our team can provide a full cost breakdown based on your specific requirements.

Support

What support options are available?

We offer multiple support tiers: standard email support for all clients, priority support with faster response times for business clients, and 24/7 dedicated account management for enterprise clients. All clients have access to our comprehensive documentation and developer portal.

Do you offer implementation assistance?

Yes. Our solutions team provides technical onboarding assistance, integration reviews, and architecture consultations. For enterprise implementations, we assign a dedicated technical account manager who oversees your entire integration lifecycle.

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